Service

Shipping

We ship from South Florida. Standard orders typically leave the studio within 3–5 business days. Custom pieces take longer — we'll give you the timeline up front, in writing, before you pay.

• Standard — 3–5 business daysFree over $75 · $8 flat otherwise
• Express — 2–3 business days$20
• Rush — next business day$30
• Overnight — same-day ship$50

Rush and Overnight orders placed before 2 PM EST ship same-day. After 2 PM, they ship the next business day. We don't ship Sundays or US federal holidays.

Tracking comes to your inbox the second it goes out.

Shipping internationally? Email us — we'll figure it out together.

Returns

Please note: all sales are final. We do not issue refunds.

If you wish to return an item for credit equal to your purchase price, you can do so within 7 days of delivery. All returns and exchanges must be approved before being sent to us — email returns@lostinblack.co first and we'll walk you through it.

Once approved, ship the item back and send us the tracking number. As soon as the returned item reaches us, we'll issue a code of equal value that you can use on anything in the catalog, whenever you like.

All returned items must be in new, unworn condition with tags still attached. Items received in any other condition will be sent back at your expense unless otherwise agreed beforehand.

Package returned to us

If your package comes back to us undelivered, email hello@lostinblack.co and we'll arrange redelivery. It usually happens for one of three reasons:

• Incorrect address
• Two or more delivery attempts with no success
• Vacancy at the delivery address

Custom pieces — see Custom Orders below. Pre-orders — see Pre-Orders.

Custom Orders

Custom work runs on a different clock and different rules than stock pieces. Here's how it works, plainly.

Timeline

Most custom and bulk orders take 8–14 weeks start to finish — sourcing, sampling, production, finishing. We confirm the timeline in writing before you pay.

Deposit

Custom orders require payment in full up front. We need the funds to source materials and start cutting.

Cancellation protection — both sides

We start work the moment your order confirms. If you cancel after we've begun production, we keep a percentage of the order to cover materials and labor already committed:

• Cancel within 24 hours of ordering — full refund.
• Cancel before we've cut fabric (typically within the first week) — refund minus a 15% production hold.
• Cancel after we've started production (typically after week one) — refund minus 25% to cover sourced materials and labor already committed.
• Cancel within the final two weeks before delivery — non-refundable. The piece is yours; we'll ship it.

If something is wrong on your confirmation, email us within 24 hours and we'll do what we can to fix it before we cut.

Final sale

Once delivered, custom pieces cannot be returned, exchanged, or refunded except where required by law. This is the trade — custom means yours alone, and we can't put hours into making it somebody else's.

Pre-Orders

Certain items on lostinblack.co are available for pre-order prior to production. The following terms apply to all pre-order purchases.

Minimum quantity requirement

Pre-order items require a minimum number of orders before production is confirmed. If this threshold is not met by the stated pre-order deadline, all affected orders will be automatically cancelled and fully refunded.

Payment

Pre-order items are charged at time of purchase, not at time of shipment.

Timeline

Confirmed pre-orders carry an estimated fulfillment timeline of 5–6 weeks from order confirmation. This timeline begins only after minimum quantity is met and production is greenlit. Individual pieces may state a specific ship window on their product page — where they do, that window applies.

Cancellation

Pre-orders may be cancelled by the customer for a full refund at any time before production is confirmed. Once production is confirmed, the pre-order is final — see Returns for the 7-day store-credit option that applies after delivery.

Communication

Customers will receive email updates at each stage — confirmation, production greenlight, production completion, and shipment.

Lost in Black Custom Co. reserves the right to extend the pre-order window at its discretion, with notice to affected customers.

Sizing

Every piece is cut differently because every piece is made differently. We list measurements on each product page — pit-to-pit, length, and sleeve. Measure a shirt you already own and love, compare it to ours, and pick the closest match.

If you're between sizes, size up — most of our work is meant to be true-to-size or baggy.

Fraternity jersey

Sorority jersey

Care

These pieces are hand-finished. Treat them that way. Cold wash, inside out, hang dry. No bleach, no tumble dry, no dry cleaning unless we specifically tell you otherwise.

Iron on the reverse side, never directly on prints or rhinestones. Done right, these will outlast trends. Done wrong, they won't.